Customer Care

How can we help?

Brewing questions, order issues, subscription tweaks, or just a conversation about coffee — you're in the right place.

Email us

For everything: espren.uk@gmail.com

For wholesale and trade: espren.uk@gmail.com

We answer within one working day, often sooner.

Common questions

How fresh is the coffee when it arrives?

Every bag is shipped within 48 hours of roast. UK delivery typically takes 2–3 working days, so you'll usually have the coffee within a week of roasting.

How long does coffee stay good?

Days 10–30 after the roast date are the peak window. Coffee is still drinkable up to about 8–10 weeks if stored well. After that, it fades fast. Each bag has the roast date printed on it.

How should I store my coffee?

In the bag we sent it in. Sealed, at room temperature, away from direct sunlight. Not in the fridge or freezer.

Whole beans or ground?

Whole beans, every time. Coffee oxidizes within minutes of grinding. If you don't have a grinder, the cheapest single thing you can do to upgrade your daily cup is buy a hand grinder.

Can I change or pause my subscription?

Yes. Log in to your account and you can pause, skip a delivery, swap the coffee, change frequency, or cancel — no questions, no penalty.

What if my order doesn't arrive?

Email espren.uk@gmail.com with your order number. We'll resolve it the same working day.

Do you ship outside the UK?

Currently UK-only. Wider shipping is on the roadmap.

Is the packaging recyclable?

Bags are LDPE-lined kraft — the foil/plastic liner separates from the kraft outer for recycling. Boxes and tape are fully kraft and recyclable as standard cardboard.