Terms of Service
These terms apply when you use espren.co.uk or purchase from ESPRĒN LTD.
Nothing in them limits the statutory rights available to you as a consumer.
About ESPRĒN
ESPRĒN LTD is a company registered in England and Wales under company number 17142221, with registered office at 66 Paul Street, London EC2A 4NA.
You can contact us at hello@espren.co.uk.
Orders
When you place an order, you are making an offer to purchase the products in your basket.
We will confirm receipt of your order by email. Unless we tell you otherwise, we accept the order and form the contract when we confirm dispatch.
We may decline or cancel an order before acceptance where, for example, an item is unavailable or an obvious pricing or website error has occurred. If payment has already been taken, it will be refunded.
Prices and payment
Prices are shown in GBP and include any taxes that are applicable to the transaction.
Payment is taken using the payment methods available at checkout.
Delivery
Our coffees are roasted in small batches. Please allow approximately 5–7 working days from ordering for roasting, preparation and dispatch, in addition to the delivery time for the shipping service selected.
Available delivery methods, charges and estimated times are shown at checkout.
Occasionally, events outside our reasonable control may delay delivery. If there is a significant delay or we are unable to fulfil the order, we will contact you and your statutory rights remain unaffected.
Cancellations and returns
For eligible online purchases, UK consumers normally have statutory cancellation rights.
The way those rights apply can depend on the type of product and whether sealed goods have been opened. Details of how ESPRĒN handles returns are set out in our Returns & Refunds Policy.
Read our Returns & Refunds Policy →
Nothing in these terms affects your rights in relation to goods that are faulty, damaged or not as described.
Subscriptions
Where you purchase a subscription, payments recur at the frequency shown before checkout.
You may cancel or use the subscription-management options available to you before a future renewal. If you need assistance, contact us.
Any order already processed before cancellation may still be fulfilled in accordance with the subscription and returns terms presented to you.
Product information
We take reasonable care to describe our coffees accurately.
Coffee is an agricultural product, and sensory descriptions are subjective. Tasting notes describe characteristics we or our supply partners perceive in the cup; they are not added flavourings or a guarantee that every person will experience the coffee in exactly the same way.
Our responsibility to you
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
If you purchase from us as a consumer, we do not exclude rights or remedies that cannot lawfully be excluded.
Use of the website
You may use our website for lawful personal and commercial purchasing purposes.
You must not attempt to interfere with the site's operation, gain unauthorised access to systems or use our content in a way that infringes our intellectual-property rights.
Governing law
These terms are governed by the law of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you continue to benefit from any mandatory consumer protections that apply to you and may use the courts available to you under applicable law.
Changes
We may update these terms from time to time.
The version published on this page at the time of your purchase will apply to that order unless the law requires otherwise.