Customer Care
How can we help?
Coffee question, order issue, subscription query or something we have not covered — write to us.
General enquiries: hello@espren.co.uk
Wholesale: wholesale@espren.co.uk
Email wholesale@espren.co.uk →
We aim to reply within one working day.
How fresh will my coffee be?
Every coffee is roasted in small batches, and every bag carries its roast date.
Coffee does not have one universal “perfect” age. Some coffees become expressive within a few days; very light roasts and espresso can benefit from considerably more rest.
The roast date lets you decide for yourself rather than relying on an arbitrary best-before window.
When will my coffee be dispatched?
Our speciality coffees are carefully roasted in small batches. Please allow approximately 5–7 working days from placing your order for roasting, preparation and dispatch. Delivery time is additional and depends on your selected service.
How long will it stay good?
A well-sealed bag can remain very enjoyable for several weeks after roasting.
Over time, the most delicate aromatics will gradually soften. How quickly that happens depends on the roast, the coffee and how you store it.
How should I store it?
Keep the coffee sealed, cool, dry and away from direct sunlight.
The bag it arrives in is designed for the job.
For longer storage, whole beans can also be frozen in airtight portions. Allow a portion to come back towards room temperature before opening it and avoid repeatedly freezing and thawing the same coffee.
Why whole bean?
Grinding dramatically increases the surface area exposed to air, so aroma begins disappearing much faster.
We therefore sell our coffee whole and recommend grinding immediately before brewing.
Can I change my subscription?
Your available subscription controls will appear in your customer account or subscription portal.
If you cannot make the change you need there, email us and we will help.
My order hasn't arrived
Send hello@espren.co.uk your order number and, if available, the tracking details.
We will investigate it with the carrier.
Do you ship internationally?
Not yet.
ESPRĒN currently ships within the UK. International shipping will come only when we can do it properly.